Frequently Asked Questions

If you can’t find an answer that you’re looking for, feel free to give us a call here.

First-time visitors

Is ECigIntelligence for me?

What services does ECigIntelligence offer?

What information and data is included in the subscription service?

What are ECigIntelligence’s sources of information?

How often is ECigIntelligence data updated?

What sets ECigIntelligence’s data services apart from competitors?

About Us

How long has ECigIntelligence been in business for?

What isn’t EcigIntelligence?

Who owns EcigIntelligence?

What platforms is ECigIntelligence available through?

Are you funded by an e-cigarette, tobacco or vaping company?

What is your editorial position on e-cigarette regulation?

Subscriptions

How do I subscribe?

Can I try your service before committing to a subscription?

Is my subscription automatically renewed?

How can a subscription plan help me?

Are there any additional fees or charges?

Can I upgrade my subscription plan?

I am not looking for a subscription plan. Do you provide other services?

Free Trial

How long does the free trial last?

What does the free trial include?

What happens at the end of the trial period?

Can I cancel the trial at any time?

Will I have full access to all features during the trial?

Can I get support during my trial?

What are the benefits of subscribing after the trial?

Services

Which subscription plan is best for me?

What type of service is best for me?

How does the online store work?

How will I receive my purchases from your store?

What is tailored analysis?

How does telephone consultancy work?

Industry events

Do we organise the listed events?

What kind of vaping industry events do you select?

How often do we update the list?

Do we have direct contact with the event organisers?

What are the reasons for why we select these events?

Can you inform me about any updates on your list?

Can I request a meeting with you at an event?